Yes! We offer delivery and pick up services to the Greater Tampa Bay area starting at $100 round trip and will be happy to consider traveling outside of the Tampa Bay area for larger events. Please call or email us for more information regarding out of town deliveries. Our delivery and pick up service fee is based on the location of each individual event.
Our delivery team will deliver your rented items to a central location at the event site for you or your team to place accordingly. Delivery and pick up is simply a drop off service. We will assign a 4 hour delivery window and pick up window; however, if you require a narrow timeframe we will be happy to schedule accordingly. Extra fees may apply to accommodate exact and/or narrow timeframes. Please speak with your Kate Ryan representative for more detailed information regarding your event.
Please note that set up is NOT included in the delivery & pick up fee. Rented items are simply dropped off at the event site unless you elect to have our team handle the set up for you and in this case set up fees will apply. The client and/or clients representative must let us know if you would like any rentals set up upon booking your rentals in order for us to add to your order and confirm staffing availability The client and/or clients representative must let us know if let us know Upon return to pick up we ask that linen rentals are bagged and free of food and debris and tabletop rentals are placed back in the containers and crates provided -thoroughly rinsed and free of any and all food and debris to avoid any post rental strike and/or cleaning fees.
Our normal delivery hours are Monday – Saturday 9am-9pm. Any deliveries and/or pick ups required after 9pm and/or on Sunday are subject to after hours fees.
Delivery and pick up will be noted on the invoice. A 2-4 hour window will be assigned approx 5 days prior to the event. Pinpoint delivery and pick up times (PINPOINT = exact times) must be noted upon booking. Pinpoint deliveries and pick ups are subject to additional fees as more staff and trucks could have to be added to our schedule to accommodate. If our drivers have to wait to deliver or pick up an event post rental labor & trucking fees of $75 per half hour will be billed to the client to cover these additional expenses. Please note that our truck may need to leave the venue to meet another delivery or pick up time frame and in this case a complete re-delivery/pick up fee will be charged to the client.
It is the clients responsibility to make sure all rental items are ready and given to the drivers upon pick up. If any items are left behind it is the clients (or the clients representatives) responsibility to return the items to our warehouse on the next business day following the event. If the client is unable to return any missing items then a pick up fee will be charged equal to the delivery & pick up fee originally charged on the invoice for another KR truck to come to pick up the item or items.
It is the customers and/or customers representative responsibility to provide Kate Ryan Event Rentals with accurate event and delivery details in order to avoid any surprises for our delivery team which could put them behind schedule and subsequently subject the customer to post rental fees.
Deliveries with ANY stairs MUST be disclosed prior to delivery or the order will be subject to additional post rental fees or cancellation on site if the delivery is deemed too difficult and/or dangerous by our delivery team leader.
We require the customer to provide a plan B for inclement weather if the event is outside. Our team has been instructed not to deliver and leave our rentals in an area where they can be damaged by inclement weather so please do not ask them to do so.
It is the customers responsibility to disclose and furnish any applicable information described above to a Kate Ryan Event Rentals representative in writing prior to delivery to avoid any issues on the event day.
We would never want to disappoint a customer due to improper planning and documentation in advance. Please contact us at info@KateRyanEventRentals.com if you have any questions regarding these very important policies and procedures.